1. Vouchers can be bought online using the booking form, by telephone or in person at our booking office or from one of our appointed agents.
2. This contract is made with you but you can give the Ballooning S.L. balloon flight experience to someone else as a gift provided you inform us when you make the booking. These Terms & Conditions will refer to that person.
3. It is our intention that all terms of the contract between us are contained in these terms and conditions. If you purchase a ticket through an agent or a hotel you agree to these terms with us and not with the agent or the hotel. If you do not agree to be bound by these terms and conditions you should contact us immediately.
1. The voucher will entitle you to a flight to be
arranged within 12 months of purchase and includes:
• Preparation and inflation of the balloon for flight,
• A flight in a hot air balloon,
• A celebratory balloonist toast after the flight,
• The recovery of the balloon,
• Returning in 4x4 car to the launchfield.
2. Our prices :
With effect from January 1st to December 31st
2024 , all voucher prices quoted are per person, including VAT.
3. Flight cancellation :
a) Hot Air balloon fights are completely dependent on weather and only the
pilot has responsibility to decide whether a flight goes ahead. We reserve
the right to cancel a flight due to unsuitable weather conditions at any
time up to the moment of take-off, or if the flight has not been fully
booked. We do not accept liability for any costs or expenses you incur
if we have to cancel a flight.
b) The voucher will remain valid for the period of 1 year from the date of
issue. If you have made 4 attempts and your ticket expires due to bad weather
conditions it will be renewed without charge for another year.
c) If the pilot decide to cancel the hot air balloon flight due to unsuitable
weather conditions, your flight will be re-programed without charge. We won´t
refund you in that case, except if you agreeded with us at the moment of
booking.
4. Boarding policy :
Clients must be in possession of a valid voucher issued by Ballooning S.L.
in order to board our balloons. As a passenger flight operator, we are
bound by the conditions of the Warsaw Convention. Our pilots have final
responsibility of a flight and has complete discretion as to whether to
allow you to board the balloon basket. You will be refused boarding if
in the pilot’s
opinion you would be a risk to the balloon or to the passengers or to yourself.
5. Flight policy :
As balloon flights are weather dependent we cannot guarantee a flight will
follow any particular direction. It is our intention that the balloon will
be in the air for approximately 1 hour but the pilot has ultimate responsibility
for deciding the duration and conduct of any flight and the appropriate
time and place of any landing. Flights are undertaken within the limitations
of VFR (Visual Flight Rules, as defined by the regulations of the Spanish
Civil Aviation Authority.
6. Litigation :
Any dispute, conflict or contravention of the terms & conditions
regarding the services we provide, will be settled by the appropriate legal
authority at the town of Barcelona in Spain, with the exception of cases
subject to the public law and order regulations.
7. Insurance :
Civil liability insurance is included in the price voucher for each passenger.
The level of insurance is in accordance with European agreements covering
air transportation required by the Warsaw Convention. We will not be liable
for any loss or damage to equipment and personal effects including clothing
brought with you on the flight nor for death or personal injury above the
level of our insurance cover unless it has been caused by our recklessness.
If you do not consider the amount of insurance cover would be adequate
to compensate you for any loss whether for death, personal injury or damage
to your belongings you should take out your own additional cover.
8. Sub-contractors :
In each of our flight regions, we reserve the right to sub-contract flights
to companies under contract with Ballooning S.L.. All our partner companies
are recognized by the Spanich Civil Aviation Authority.
1. Your voucher is valid for 12 months from date of issue. You must make a minimum of 4 attempts to confirm you flight date with our central reservation office within this period otherwise your voucher will automatically expire. If you have made fewer than 4 attempts and your ticket expires you will be able to renew it for an extra year at an additional charge of €50 per voucher. All vouchers older than 2 years are considered invalid.
2. Payment:
a) Individual clients - payment must be made in full date of purchase. if
payment was not made in full when the voucher was purchased, the balance
must be made the day for which you have booked your flight.
b) Groups - of 8 people or more, bookings must be confirmed by email or fax
together with a 50% deposit, at latest 15 days before the flight date. The
balance of the total price is due the day before the flight date. Total price
due will be based on the number of participants listed at 15 days prior to
flight date.
3. Flight confirmation:
In order to confirm the flight, you must contact the Ballooning S.L. team
24-48 hours prior the booked flight date, (details are found on the voucher,
confirmation letter or our website) to confirm meeting time / location
and weather conditions are suitable for flying.
4. Cancellation / Modification:
a) Individual clients - all booking is considered confirmed from the moment
that Ballooning SL confirmed it to you by E-mail, by phone or fax. The
deposit is refundable in full if cancellation is made up to 30 days prior
to your flying date. You will be refund 50% of your deposit if cancellation
is made 15-30 days prior to your flying date. If you cancel within 15 days
of flying date or are not present at the scheduled take-off site you are
not entitled to a rescheduled flight or a refund.
b) "Gift certificate" vouchers
are not refundable in any way.
c) Groups - the deposit is refundable in full if cancellation is made up
to 30 days prior to the flying date. If a cancellation is made 15-30 days
prior to the flight date 50% of the deposit will be refunded. However, if
less than 15 days notice of cancellation is given 100% of the deposit is
retained by Ballooning S.L. except if the client requested a special cancellation
agreement with Ballooning SL.
5. Medical conditions:
We are not qualified to confirm your fitness to fly. It is your responsibility
to ensure you are fit to fly. You must not fly if you are suffering from
any serious medical condition or have recently undergone surgery unless
you have been issued with a doctor’s
certificate stating you are fit to fly. You must not fly if you are pregnant
or under the influence of drink or drugs.
6. Children :
We will not fly children under the age of 6 years. A child under the age
of 12 years must be accompanied by a responsible adult.
7. Clothing:
You should wear appropriate clothing as is advised to you in advance in Ballooning
S.L. website.
BALLOONING, S.L., with VAT No:
ESB64375728, headquarter established in :
Av. Francesc Cambó, 21 - 08003 Barcelona - España .